Privacy Policy for Dhakarbazar

Effective Date: August 5, 2026

⚠️ DATA & ACCOUNT DELETION NOTICE

If you wish to request the deletion of your account and personal data, please contact us directly through the following options:

• ✉️ Email: supportdhakarbazar.com@gmail.com

• ? Phone: 01920-799702

• ? In-App / Website: Navigate to Account Settings > Delete Account

Upon receiving your request, your personal information will be permanently removed from our active databases within 30 days.

Welcome to Dhakarbazar (“Dhakarbazar,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website dhakarbazar.com, mobile application, and related services (collectively, the “Platform”).

By using Dhakarbazar, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Account login credentials

B. Authentication Data

To simplify account access, we may allow login through trusted third-party services, including:

• Google

• Facebook

• Apple

These providers may share basic account details with us based on your permissions.

C. Payment Information

• Payments are processed securely through third-party payment gateways.

• We do not store full credit/debit card information on our servers.

• Payment processors handle financial data in compliance with industry security standards.

D. Location Data

We may collect approximate location information to:

• Provide shipping estimates

• Improve delivery services

• Customize regional offerings

E. Device and Usage Data

Through services such as Firebase Analytics, we may collect:

• Device type and model

• App version and browser details

• Crash reports

• Browsing behavior and interaction patterns

This helps us improve platform performance and overall user experience.

2. How We Use Your Information

We use collected data for the following purposes:

• Order Processing: Process purchases, confirm orders, deliver products, and manage returns or refunds.

• Account Management: Verify identity, maintain user accounts, and provide customer support.

• Communication: Send order updates, promotional offers, service announcements, and push notifications.

• Service Improvement: Enhance platform functionality, analyze user behavior, fix bugs, and optimize the shopping experience.

• Security: Prevent fraud, detect unauthorized access, and maintain platform integrity.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Service Providers: Delivery partners, payment processors, and customer support services.

• Analytics Providers: Analytics and app performance monitoring tools (e.g., Google Firebase).

• Legal Requirements: When required by law, regulations, or legal requests to protect our rights or the safety of our users.

4. Data Retention

We retain your information as long as your account remains active or as necessary to:

• Provide our services

• Meet legal, tax, or accounting obligations

• Resolve disputes and enforce agreements

Certain transaction records may be retained longer where required by law.

5. Account and Data Deletion

You have the right to request the deletion of your account and personal data at any time.

You can submit a deletion request via:

• Website / App: Navigate to Account Settings > Delete Account

• Email: Send your request directly to supportdhakarbazar.com@gmail.com

Deletion Timeline

Upon receiving a verified request:

• Personal information (name, email, phone number, address) will be deleted from our active databases within 30 days.

• Certain legal or financial records may be retained if required by applicable laws.

6. Data Security

We implement industry-standard security measures, including:

• HTTPS encryption

• Secure payment gateways

• Restricted internal access to personal data

• Fraud prevention and monitoring tools

While we strive to protect your information, no system can be guaranteed 100% secure. Users are encouraged to maintain strong passwords and secure access to their devices.

7. Children's Privacy

Dhakarbazar is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete information

• Request data deletion

• Withdraw consent for marketing communications

• Request account closure

9. Third-Party Links and Services

Our Platform may contain links to third-party websites or services, including payment gateways and social login platforms. We are not responsible for the privacy practices or content of these third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal changes, service updates, or business operations. Updated versions will be published on our website at:

[https://dhakarbazar.com/privacy-policy](https://dhakarbazar.com/privacy-policy)

11. Contact Us

For privacy-related inquiries, support, or data deletion requests, please contact the Dhakarbazar Support Team:

• Address: Ronosthal, Shimulia, Ashulia, Savar, Dhaka, Bangladesh

• Phone: 01920-799702

• Email: supportdhakarbazar.com@gmail.com

• Website: dhakarbazar.com